SUHAIR ALFATA

SUHAIR ALFATA

Executive Assistant

Ajman, UAEhttps://www.linkedin.com/in/suhair-alfata

Profile summary

Detail-oriented Executive Administrative Assistant with over 8 years of experience providing high- level support and operational efficiency within the technology sector. Expert in managing executive schedules, coordinating strategic projects, and preparing essential correspondence. Successfully organized departmental initiatives that lead to improved workflow and communication. Possess a Master’s in Business Administration and a Bachelor’s Degree in English Literature, equipping for impactful contributions and alignment with company objectives.

Key skills

Skills
Proficient MS Office (Word, Excel, Power Point)Oracleadministrative softwareStrong organizational skillsStrong communication skillsStrong coordination skillsDetail-orientedStrong analytical skillsStrong problem-solving skillsEffective leadershipCollaborative approach with diverse teamsGoal-orientedAble to meet deadline under pressureBilingual: Arabic and EnglishProject Management Software Proficiency (e.g., Asana, Trello, Monday.com)Virtual Meeting Platform Management (e.g., Zoom, Microsoft Teams, Google Meet) & TroubleshootingSocial Media Management & Content Creation (Basic - scheduling, engaging, monitoring)CRM Software Knowledge (e.g., Salesforce, HubSpot) - for managing contacts and interactionsData Visualization (Creating reports and presentations from data using tools like Tableau or Power BI)

Professional experience

Executive Administrative Assistant- Technology DivisionAug 2021 - Jul 2025
Syriatel Mobile Telecom

• Provided High-level executive and operational support to the Chief Technology Officer (CTO) and the Technology Division, ensuring smooth operations and effective coordination across departments. • Managed the CTO’s calendar, including scheduling meetings, appointments, and arranging domestic and international travel. • Coordinated and monitored strategic projects with IS–RD and PMO, ensuring timely delivery and progress tracking. • Drafted, reviewed, and finalized official correspondence, reports, and memos for the CTO. • Organized departmental meetings, prepared agendas and materials, and ensured follow-up actions were completed. Processed and reconciled expense reports while maintaining strict confidentiality of sensitive information

  • Provided High-level executive and operational support to the Chief Technology Officer (CTO) and the Technology Division, ensuring smooth operations and effective coordination across departments.
  • Managed the CTO’s calendar, including scheduling meetings, appointments, and arranging domestic and international travel.
  • Coordinated and monitored strategic projects with IS–RD and PMO, ensuring timely delivery and progress tracking.
  • Drafted, reviewed, and finalized official correspondence, reports, and memos for the CTO.
  • Organized departmental meetings, prepared agendas and materials, and ensured follow-up actions were completed. Processed and reconciled expense reports while maintaining strict confidentiality of sensitive information
Administrative AssistantDec 2013 - Aug 2021
Syriatel Mobile Telecom

• Delivered administrative support to directors and heads of units, ensuring adherence to company policies and procedures. • Prepared invoices, reports, presentations, and other business documentation. • Initiated and managed workflows on Oracle for procurement, training, and travel allowances. Coordinated meeting schedules, interviews, and travel arrangements. • Managed petty cash distribution and tracked related expenses. • Served as the point of contact for VIP visitors, vendors, and candidates.

  • Delivered administrative support to directors and heads of units, ensuring adherence to company policies and procedures.
  • Prepared invoices, reports, presentations, and other business documentation.
  • Initiated and managed workflows on Oracle for procurement, training, and travel allowances. Coordinated meeting schedules, interviews, and travel arrangements.
  • Managed petty cash distribution and tracked related expenses.
  • Served as the point of contact for VIP visitors, vendors, and candidates.
Technical SecretaryDec 2004 - Dec 2013
Syriatel Mobile Telecom

• Provided clerical and administrative support to department employees, both in Damascus and regional offices. • Managed and tracked IT asset movements for transfers, resignations, and reclassifications. • Controlled petty cash distribution, prepared expense reports, and verified invoices. • Organized meetings and ensured necessary resources were available.

  • Provided clerical and administrative support to department employees, both in Damascus and regional offices.
  • Managed and tracked IT asset movements for transfers, resignations, and reclassifications.
  • Controlled petty cash distribution, prepared expense reports, and verified invoices.
  • Organized meetings and ensured necessary resources were available.
Call Center RepresentativeJun 2003 - May 2005
Syriatel Mobile Telecom

• Responsible for Handling customer inquiries via the company’s hotline, ensuring quality service and accurate information. • Managed VIP call handling during weekends and official holidays. • Recorded customer inquiries for statistical and reporting purposes.

  • Responsible for Handling customer inquiries via the company’s hotline, ensuring quality service and accurate information.
  • Managed VIP call handling during weekends and official holidays.
  • Recorded customer inquiries for statistical and reporting purposes.

Education

Master's, Business AdministrationFeb 2015 - Mar 2017
Syrian Virtual University (SVU)
Bachelor's Degree, English Language & LiteratureAug 2000 - Feb 2003
Damascus University | Faculty of literature and Humanities